ACCOUNT DELETION

Account Deletion

How to delete your member account and related data in the MEUM app, provided by MEUM.

Delete in the app

Open Settings (설정) in the MEUM app.
Tap Account and sign-in (계정 및 로그인 관리).
Tap Delete account (회원 탈퇴) and review the notice. If you have not signed in within the last 10 minutes, you will need to sign in again.

If you used the app without signing in, there is no member account on our servers. You can erase records on your device with Settings → Reset all investment data (모든 투자 데이터 초기화) or by deleting the app.

Request without the app

If you have deleted the app or cannot use it, email contact@meum.my with the subject “Account deletion request” and tell us which sign-in method you used (Google, Apple, or Kakao). We may ask for information needed to identify your account; once confirmed, we delete it the same way as an in-app deletion.

Data that is deleted

Member ID, sign-in connections, and sessions
Ledger backups stored in the cloud
Pro information on the account server
Monthly reports and their input data
The member ledger, safety copies, and Lumen conversations on the device where you deleted your account

Sessions are revoked immediately. Other server data is deleted after sign-in provider connections are revoked and backups are deleted; deletion is retried if a temporary error occurs.

Data that remains or is kept for a limited period

Local ledgers on other devices and backup files or PDFs you exported: delete them on each device.
Lumen usage records: deleted 35 days after each request.
Lumen and report data sent to Anthropic: generally deleted within 30 days; data flagged for usage policy review may be retained for up to 2 years.
Purchase records at RevenueCat: kept as long as needed for subscription management; you can request deletion at contact@meum.my.
App Store and Google Play payment records: subject to each store’s policies.
Cloudflare database recovery records: deleted automatically after a limited period.

Deleting your account or the app does not cancel a MEUM Pro subscription. Please cancel it in the App Store or Google Play subscription settings before deleting your account.